Hardware
The following are hardware requirements you must meet for full SLAs to be in effect.
Desktops
Business or Enterprise models with the following characteristics:
- Make: Lenovo (preferred), Dell, HP
- Warranty: Current
- CPU: Intel i3, i5, i7 @ 2.4+ Ghz
- RAM: 8+ GB
- Storage: 256+ GB Solid State Drive (SSD)
- OS: Windows 10 Pro
Laptops
Business or Enterprise models with the following characteristics:
- Make: Lenovo (preferred), Dell, HP
- Warranty: Current
- CPU: Intel i3, i5, i7 @ 2.4+ Ghz
- RAM: 8+ GB
- Storage: 256+ GB Solid State Drive (SSD)
- OS: Windows 10 Pro
- Resolution: 1920×1080 or higher
Accessories
- Mice: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred.
- Keyboard: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred.
- Monitor: Resolution of 1920×1080 or higher, minimum size 23″ or higher.
Firewalls
- FortiGate
- Sophos
- Ubiquiti USG
Switches
WiFi Access Points
- Ubiquiti UAP-AC-LITE
- Ubiquiti UAP-AC-LR
- Ubiquiti UAP-AC-PRO
- Ubiquiti UAP-NANOHD
- Ubiquiti UAP-AC-HD
- Ubiquiti UAP-AC-SHD
- Ubiquiti UAP-XG
- Ubiquiti UAP-AC-M-PRO
- Ubiquiti UAP-AC-M
Network Attached Storage (NAS)
- QNAP SMB and Enterprise models
- Synology SMB and Enterprise models
Software
The following are software requirements you must meet for full SLAs to be in effect.
Operating Systems
The following operating systems are supported for managed services.
- Windows 10 Pro/Business/Enterprise (Desktops/Laptops)
- Windows Server 2019 (Servers)
- Android 8 (Oreo), 9 (Pie) (Phones/Tablets)
- iOS 13+ (Phones/Tablets)
- Ubuntu Linux Server 16.04, 18.04, 20.04 (Servers)
Line of Business (LOB)
We offer training and direct support for the following software. Other software we support on a best-effort basis.
Cloud
The following cloud environments are supported for managed services.
- Microsoft 365 (M365)
- Microsoft Azure